FAQs

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What is Mazari Palm?

It is a wild-harvested, high-tenacity dwarf palm native to the rugged terrains of Pakistan. Known for its natural moisture resistance and durability, it has been used for centuries in traditional weaving.

Why does my item look slightly different from the photo?

Every SHKOR piece is 100% hand-woven. Minor variations in weave, color shade, and dimensions are not defects—they are the "fingerprints" of the artisan who made it.

How do I clean my Mazari basket?

Simply wipe with a damp cloth and air dry. Avoid soaking in water or using harsh chemicals, which can damage the organic fibers.

What is the delivery time within Pakistan?

Domestic orders are processed within 2–4 days and usually arrive at your doorstep within 3–5 business days.

Can I return my order?

We offer a 15-day return policy for items in their original, unused condition. Please contact shkorshop@gmail.com to start a return.